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Privacy Policy

Effective date: June 1, 2023.

This page explains our policy regarding the collection, use and disclosure of personal data when you use this Service and the choices you have regarding such data.


  • Planair SA ("we", "us", "our"): operator of the URL address and data owner of the web application (hereinafter referred to as the "Service").

  • Service: the web site or application you are currently visiting.

  • Personal data: means data relating to a living individual who can be identified from such data (or from such data and other information in our possession or control). other information in our possession or likely to come into our possession)

  • Usage data: data collected automatically and generated either by use of the Service, or by the Service infrastructure itself (e.g., length of time a page is viewed).

  • Cookies: small files stored on your device (computer or mobile device) to record your preferences and ensure that the Service runs as you have requested.

Data collection

Usage data

We may collect information about how you access and use the Service ("Usage Data"). This Usage Data may include information such as the Internet Protocol address (i.e., IP address) of your computer, browser type, date and time of access to the Service. browser type, browser version, the pages of our Service you visit, the date and time of your visit, the language of your browser, the time spent on these pages, unique device identifiers and other diagnostic data.

Most of this information is collected automatically as soon as you start using the Service, and is necessary for its proper functioning.

We use cookies and other similar tracking technologies to track activity on our Service. Cookies are low-volume data files that may contain an anonymous unique identifier. They are exchanged regularly between your device and our servers to enable you to benefit from the best possible conditions for using the Service.

You can set your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use certain elements of our Service. We use the following cookies:

  • Session Cookies: we use Session Cookies to operate our Service.
  • Preference Cookies: we use Preference Cookies to remember your preferences and settings.
  • Security Cookies: we use Security Cookies to reduce security risks for you and the Service.

Personal data

When you use our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal data may include, but is not limited to:

  • E-mail address
  • First name and last name
  • Membership of a corporate body (company, association, etc.)
  • Cookies and Usage Data

When it is necessary for us to collect Personal Data, we seek your consent by submitting a form via a secure connection (HTTPS). The submission of this data must be made by you and constitutes acceptance of its processing by Planair SA.

Business-specific data

When you use our Service, we may ask you to provide us with certain specific data required for our calculations and at your request, such as — but not limited to — your energy profile data, data on the way you work, etc. When it is necessary for us to collect such data, we may ask you to provide it to us.

When we need to collect business-specific Data, we seek your consent by submitting a form via a secure connection (HTTPS). By submitting this data, you agree to its processing by Planair SA.

Data processing

We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Planair SA uses the data collected for the following purposes:

  • To provide and maintain our Service

  • To notify you of major changes to our Service.

  • To enable you to use the interactive features of our Service when you wish.

  • Provide customer support

  • Collect valuable data or analysis that will enable us to improve our Service

  • Monitor the use of our Service

  • Detect, prevent and resolve technical problems

Data processing takes place exclusively in Switzerland, in data centers rented by Planair SA for the provision of the Service.

Data transfer

Information about you, including your Personal Data, may be transferred from your region, province, country, or other territorial division to - and stored on - computers located in a place where data protection legislation differs from that of the territory in which you reside.

If you reside outside Switzerland and choose to provide us with information, please be aware that we transfer data, including Personal Data, to Switzerland and process it there.

By accepting this Privacy Policy and submitting such information, you consent to such transfer.

Planair SA will take all measures reasonably necessary to securely store and process your data. In accordance with this Privacy Policy, your Personal Data will not be transferred to any organization or country unless adequate controls are in place, including with respect to the security of your data and other personal data.

Communication of data

Planair SA may disclose your Personal Data upon official legal request and if it believes in good faith that it is necessary to:

  • Fulfill a legal obligation
  • Protect and defend the rights or property of Planair SA
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Ensure the personal safety of users of the Service or of the public.
  • Protect against civil liability

Planair SA may also use third-party companies and individuals to facilitate the provision of the Service ("Service Providers"), to provide the Service on our behalf, to provide services related to the Service or to help us analyze how our Service is used.

These third parties have access to your Personal Data and Usage Data only to perform these tasks on our behalf, and are prohibited from disclosing or using it for any other purpose.

Data retention

Usage Data, Personal Data and Business-specific Data are stored on our servers for as long as you wish to use our Service. If you no longer wish to use the Service, please inform us (see Rights and Limitations below) in order to terminate the agreement to process your data.

Data whose deletion has been requested may remain on our servers for 3 months, in particular to meet the Service's backup and restoration requirements. This does not give you any right to restoration, as your deletion request is final. After this period, we guarantee that your data is permanently irrecoverable.

Rights and limitations

Your rights and limitations

As a citizen of the European Union or the Swiss Confederation, data protection regulations - respectively the RGPD and the LPD - protect you by offering you rights and responsibilities. For the sake of simplicity, and while we respect these laws, here's a summary:

  • Rights

    • Ask us to modify, rectify, limit the use of or delete your Personal Data.

    • object to the processing of your Personal Data

    • Send a complaint to a supervisory authority.

  • Limitations

    • You are obliged to fill in your Personal Data accurately.

    • Any objection to the processing of your Personal Data will result in the termination of your relationship with the Service, which will not be able to function without it.

Our Service may contain links to other sites that we do not operate. If you click on a third-party link, you will be redirected to that third-party site. We strongly recommend that you review the privacy policy of each site you visit.

We have no control over the content, privacy policies or practices of third-party sites or services and disclaim any responsibility for them.

Children's privacy

Our Service is not directed to persons under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from persons under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Information from children without verifying parental consent, we will take steps to delete such information from our servers.

Reference version

In the event of any dispute or lack of clarity, the French version of this Privacy Policy shall prevail.


The Service is offered and administered by Planair SA, Rue du Crêt 108a, CH-2314 La Sagne. You can also contact us by email at support-produits|at| (please include the Service address in your email to speed up processing of your request).